Returns, clearly tracked
SwapBack brings verified return requests, merchant decisions and return documents into one Shopify workspace.
One clear workflow
- Verify an order and submit a return request.
- Review the request and record a decision.
- Choose a replacement variant or provide a return PDF.
- Export your return records and follow activity.
You stay in control
SwapBack does not issue refunds, provide store credit, create replacement orders or buy carrier postage. Complete those actions separately in Shopify Admin or your carrier account.