SwapBack

Setup guide

Start in Shopify Admin. No separate SwapBack login or storefront theme changes are required.

Connect your store

  1. Install SwapBack and open it from Shopify Admin.
  2. Choose and approve your plan on Shopify's hosted plan page.
  3. Wait for the automatic first catalog sync. Dashboard distinguishes an empty catalog from a failed sync.

Give customers an entry point

  1. Copy your store-specific portal link from Dashboard and add it to your returns information.
  2. Open Shopify Settings, Customer accounts, and the customer-account editor for your active configuration.
  3. Add SwapBack blocks to Profile and Orders and add the order action; save.
  4. Test the portal and customer account links, then confirm the entry points in Dashboard. This is your confirmation, not automatic publication detection.

Review requests

Open Requests, review the items, enter a decision and attach a merchant PDF or create an authorization PDF. Replacement choices do not create orders. Refunds, store credit, photo evidence and postage remain separate merchant actions.

Reports and privacy

Create CSV reports in Exports. Monitor their status and refresh expired download links. Fulfil Shopify customer data requests through Privacy Requests; verify identity before securely sharing a package.