SwapBack

Support

Email hakan.olcer@web.de for help with setup or a failed workflow step.

Help us find the issue

Include your shop domain, the page or step, and a redacted screenshot or request reference. Do not send passwords, API keys, full customer packages or unnecessary personal information.

Before contacting support

  1. Refresh the billing check if Shopify status is temporarily unavailable.
  2. Retry a failed catalog sync from Dashboard.
  3. Refresh document links if they expired.
  4. Use Activity to check the latest operation status.